Payment Method

We accept all major credit card providers: Visa, Mastercard, American Express, Discover, Diners Club, Multibanco, MB WAY

Installment Financing: Klarna, Shopify Payments

Payment Security

All transactions are protected by:

✅ 256-bit SSL Encryption

✅ 3D Secure 2.0 Authentication

✅ GDPR-Compliant Data Handling

 

Frequently Asked Questions

1. Is payment secure?

We implement bank-grade security:

End-to-end encrypted transactions.

PCI DSS Level 1 certified.

No raw card data stored.

2. Can I pay in non-EUR currencies?

All prices are in EUR (€). Non-EUR payments will:

Be converted at your bank's exchange rate. May incur 1-3% currency conversion fees. You can consult with your bank to confirm the details.

3. How soon do orders ship?

Orders will be processed within 24 hours of payment confirmation. You can track the status via your account dashboard

4. What's the refund timeline?

The refund will be processed within 1-2 business days after the returned items are received. For pre-shipment cancellations, a refund will be processed within 1-2 business days after you submit the request. Refunds will be returned to the original payment account.

5. Payment failed? Try these steps:

- Check whether your credit card is limited or card balance is not enough.

-Contact your bank, maybe they will reject the transaction for fraud. You can ask them to approve international transactions.

-More questions,  email support@eletronbike.com with:

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Support: Monday to Friday, 9:00 am. to 6:00 pm.

Address: Ctra. Alicante, 1  Cobatillas 30163  (Murcia)ESPAÑA