Shipping Policy

1. Shipping Time & Costs

Eletronbike operates its own factory and warehouse in Spain, offering free shipping to most regions in Spain,France, and Portugal.

Country Warehouse Delivery Time Non-Serviced Areas Carrier
Spain Murcia 3-5 business days Canary Islands FedEx / CTT
France - 5-7 business days - FedEX / CTT
Portugal Murcia 3-5 business days - FedEx / CTT

 

2. Product Packaging

All Eletronbike electric bicycles are shipped in reinforced, eco-friendly cardboard boxes with:

  • Custom foam inserts to protect frames and components.

  • Water-resistant inner lining.

  • Separately secured accessories (e.g., charger, tools) in labeled compartments.

  • Visible handling warnings (e.g., "Fragile," "This Side Up").

3. Order Processing & Tracking

  • Order Processing Time:
    All in-stock orders ship within 1-2 business days (excluding holidays). Delays of 1-2 days may occur during peak seasons.

  • Package Tracking:

    • You’ll receive a tracking number via email once your order ships.

    • Track your order in real-time in our website.

4. Duties & Taxes

  • Within the EU:
    All products are manufactured in Spain, and prices include VAT. No additional import duties apply.

5. Delivery & Inspection

  • Upon Delivery:

    1. Inspect the package exterior for damage in the courier’s presence.

    2. Verify all components against the packing list/manual.

  • If Issues Arise:

    • Damage/Missing Parts: Immediately take photos/videos and email support@eletronbike.com. We will resolve the issue promptly.

    • Lost Packages: Contact us within 48 hours of marked delivery.

Customer Support: