Warranty Policy

1. 1-Year Warranty

For electric bicycles purchased directly from Eletronbike, we provide a 1-year warranty against quality-related issues or defects caused by manufacturing or materials, effective from the delivery date.

The warranty applies only to defects covered under the warranty terms below. Damage caused by accidents, misuse, unauthorized modifications, improper maintenance, normal wear and tear, or other excluded circumstances is not covered.

2. Warranty Coverage & Duration

2.1 Service Guidelines

Within 15 days of delivery:

If the product has a quality-related issue covered by this warranty, you may be eligible for a replacement, replacement parts, or other appropriate solutions after our technical team confirms the issue.

15 days to 1 year after delivery:

For covered warranty issues, Eletronbike will provide the necessary replacement parts free of charge.

For customers in Spain, we may arrange service through our local service centers where available.

If a repair is required, customers must contact Eletronbike Customer Support before arranging any repair themselves. After reviewing the issue, Eletronbike will determine whether professional repair is necessary and confirm whether the repair cost is eligible for reimbursement.

If Eletronbike confirms that a local repair is required:

The customer may arrange the repair with an agreed repair provider.
The customer must provide a valid repair invoice or receipt.
Labor costs may be reimbursed up to a maximum of €50 per approved repair case.
Repairs arranged without prior communication and confirmation from Eletronbike may not be eligible for reimbursement.

Beyond 1 year:

Warranty coverage expires after one year from the delivery date.

In such cases, the customer is responsible for replacement parts, labor costs, and shipping costs.

2.2 Component Warranty Details

Item	Parts	Guarantee Time	Service / Coverage
Basic Parts	Frame	12 months	Natural deformation, open welding, desoldering, fractures, and other quality problems caused by poor manufacturing may be covered. Self-modification and collision damage are not covered.
Basic Parts	Front Fork Components, Handlebars, Folding Tubes, Saddle Tubes	12 months	Quality-related defects may be covered. Damage caused by self-modification or collisions is not covered.
Basic Parts	Tires	1 month	Only quality problems with the product as received are covered. Punctures caused by sharp objects, insufficient tire pressure, speed bumps, potholes, or similar external factors are not covered.
Basic Parts	Saddles, Plastic Parts, Round Disc Brake Rotors, Brake Pads, Brake Cables	6 months	Quality-related defects may be covered. Collision damage, man-made damage, self-modification, and other damage caused by improper use are not covered.
Basic Parts	Kickstands, Fenders, Rear Racks, Pedals, Grips, Cranks, Chainrings, Front Hubs, Rear Hubs, Chains, Shifter Levers, Rear Derailleurs, Rear Derailleur Protective Covers, Freewheels, Shock Absorbers, Bells, Horns, Lifting Lugs, Connecting Rods	6 months	Quality-related functional defects may be covered. Damage caused by collisions, misuse, self-modification, or other man-made causes is not covered.
Electrical Parts	Controllers, Chargers, Main/Auxiliary Cables, Displays, Front & Rear Brakes, Accelerators, Brake Levers, Pedal Assistance Sensors	12 months	Short circuits, burnout, and performance failures caused by manufacturing defects may be covered. Water ingress, intentionally cut or damaged cables, normal brake wear, and man-made damage are not covered.
Electrical Parts	Headlights, Taillights	6 months	Quality-related functional defects may be covered. Damage caused by external impact, water ingress, misuse, or man-made damage is not covered.
Motor Parts	Motor	12 months	Quality-related issues such as coil phase loss, burnout, magnetic steel demagnetization or detachment, wheel shaft deformation, and other manufacturing defects may be covered. Deformation caused by insufficient tire pressure, speed bumps, potholes, or similar external factors is not covered.
Motor Parts	Motor Hall Sensor, Motor Bearings	12 months	Hall wire burnout, abnormal bearing noise, bearing failure, or rupture caused by quality defects may be covered. Damage caused by external factors or improper use is not covered.
Battery	Battery Box, Battery Top Cover, Battery Bottom Cover, Battery	12 months	Replacement may be provided for quality-related faults such as poor contact, power failure, failure to hold a charge, or battery capacity falling below 60% of its rated capacity, subject to our inspection and testing. The warranty period will not restart when a battery is replaced. The replacement battery will only be covered for the remaining period of the original warranty. Water damage and man-made damage are not covered.

Note: Warranty coverage is subject to technical inspection and confirmation by Eletronbike. The warranty applies only to quality-related defects within the applicable warranty period.

3. Warranty Eligibility & Process

3.1 Eligibility Requirements

To be eligible for warranty service:

The product must have been purchased directly from Eletronbike.com.
For purchases made through distributors or retailers, please refer to the warranty policy provided by the respective distributor or retailer.
Valid proof of purchase is required, such as an e-receipt, invoice, or order number.
The product serial number or barcode must be legible.

3.2 Warranty Service Process

If you experience a product issue, please contact:

Email: support@eletronbike.com

Please provide:

A detailed description of the issue
Photos and/or videos showing the problem
Order number or proof of purchase
Product serial number, if applicable

Our customer support team will normally respond within 24 working hours.

3.3 Repair Cost Reimbursement

If a warranty issue requires professional repair:

Please contact Eletronbike before arranging any repair.
Our customer service team will review the issue and confirm whether a professional repair is required.
Only after Eletronbike confirms that a local repair should be arranged may the customer proceed with the repair.
After the repair, the customer must provide a valid invoice or receipt for the labor cost.
For approved warranty repairs, Eletronbike will reimburse reasonable labor costs up to a maximum of €50 per repair case.

Important: Repair costs incurred without prior communication and confirmation from Eletronbike may not be reimbursed.

During the applicable warranty period, Eletronbike will provide necessary warranty replacement parts free of charge.

For repairs outside the warranty period, the customer is responsible for all related costs, including:

Replacement parts
Labor/repair fees
Shipping costs

4. Warranty Exclusions

4.1 Non-Covered Scenarios

The warranty does not cover damage or failure caused by:

Accidents, collisions, falls, misuse, or improper use
Overloading or use beyond the product's specifications
Unauthorized modifications or alterations
Use of non-original or unauthorized replacement parts
Water ingress or submersion
Artificially cut, modified, or damaged cables
Failure to perform basic maintenance or proper care
Damage caused by insufficient tire pressure, speed bumps, potholes, or similar road conditions
Normal wear and tear, including brake pads, tires, chains, and other consumable parts after their applicable warranty period
Cosmetic damage such as scratches, paint damage, or sticker peeling
Damage caused by improper assembly, storage, transportation, or handling
Any other damage caused by human factors rather than manufacturing or material defects

4.2 Legal Exemptions

The warranty does not cover issues caused by circumstances beyond Eletronbike's reasonable control, including:

Wars or armed conflicts
Natural disasters
Government-mandated recalls or regulatory actions
Other force majeure events

5. Customer Support

Email: support@eletronbike.com
Languages: English & Local Languages
Hours: Monday–Friday, 9:00 AM–6:00 PM (CET)

For warranty assistance, please contact Eletronbike Customer Support before carrying out any repair or purchasing replacement parts.