Privacy Policy
1. Types of Data Collected
1.1 Data Voluntarily Provided by Users
Account & Orders: Name, email address, shipping address, phone number, payment information (encrypted processing, e.g., credit card numbers, PayPal accounts)
Customer Service Communications: Inquiry records, call recordings (explicit authorization required), device failure descriptions
1.2 Automatically Collected Data
|
Data Type |
Technical Methods |
Purposes |
|
Device Information |
IP address, browser type, OS |
Language adaptation, display optimization |
|
Browsing Behavior |
Cookies, web tags |
Product preference analysis, UX improvement |
|
Geolocation |
GPS (authorization required) |
Localized services (e.g., repair point navigation) |
2. Data Usage & Sharing
2.1 Usage Purposes
Core Functions: Order processing, logistics delivery, after-sales services (e.g., warranty claims)
Compliance & Security: Fraud detection, legal obligations (e.g., tax records)
2.2 Third-Party Sharing
|
Partner Type |
Shared Information |
Compliance Measures |
|
Logistics (DHL/SEUR) |
Recipient name, address, phone |
Signed Data Processing Agreement (DPA) |
|
Payment Gateway (Klarna) |
Order amount, transaction ID (no full card data) |
PCI-DSS certified |
|
Analytics Providers |
Anonymized browsing data (non-identifiable) |
GDPR compliance clauses |
3. Security Measures
Technical Protections: SSL encryption, regular penetration testing, data anonymization
Personnel Controls: Tiered access permissions, employee NDAs
4. User Rights
Under GDPR, you have the right to:
✅ Access: Obtain personal data copies (72-hour response)
✅ Rectification: Correct inaccurate information (self-service via account)
✅ Erasure: Delete non-essential data (statutory data excluded)
✅ Objection: Opt-out of marketing communications (unsubscribe link/account settings)
Exercise Methods:
Email support@Eletronbike.com with "GDPR Data Request" and order number/registered email.
5. Cookies Policy
|
Type |
Function |
Management |
|
Essential Cookies |
Maintain cart status, user sessions |
Non-disablable |
|
Performance Cookies |
Page load optimization, error monitoring |
Refusable on first visit |
|
Advertising Cookies |
Cross-platform interest matching (e.g., retargeting) |
Disable via browser/ad platforms |
6. Children's Privacy
Services restricted to users aged 16+
Accounts with unverified underage users will be disabled
Actively contact guardians and delete data if minors are detected
7. Policy Updates
We may periodically update this Privacy Policy to reflect operational practice changes or legal/regulatory requirements. Significant changes will be notified via website banners or registered emails.
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